TERMS AND CONDITIONS
DVALENTINA offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.
Below, we invite you to review the general conditions of sale which regulate the purchase of DVALENTINA products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department (firstname.lastname@example.org)
The following conditions regulate the sale of products featured on this Webpage by the company:
Gonzalo Cuevas Méndez (hereinafter, “DVALENTINA”)
Att. Gonzalo Cuevas
C/Nuria 91, 5º D esc 2
Each product features the following details:
- Name of the article
- Photo of the article
- Description of the article
- Available sizes
- Technical information
- Care instructions
- Size guide
- Price (in the corresponding currency)
DVALENTINA has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, DVALENTINA cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.
Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
The shopping basket contains the reference of the selected item, its name, size and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
Once the order has been completed, and before the order is dispatched, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the ‘Confirm payment’ button.
Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express), or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.
Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.
An e-mail will also be sent to the address indicated by the user, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, DVALENTINA advises the user to contact Customer Services.
Availability of products
If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, DVALENTINA will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.
Delivery of items purchased at dvalentina.com will be carried out via our local courier company and delivered in approximately 2 to 5 business days for standard shipping and in 24 hours for Express Shipping.
Standard shipping to Spain (Canary and Baleares islands not included) is 3,9€ and 4,5€ to the UE.
Express shipping to Spain (Canary and Baleares islands not included) is 9€ and 10€ to the UE.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is compulsory to leave a contact telephone number in the corresponding field. The delivery cost is calculated according to the delivery method chosen and the items purchased.
The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.
For any queries or suggestions, you may contact DVALENTINA by e-mail or by post at the following address:
Att. Gonzalo Cuevas Customer Service
C/Nuria 91, 5º D esc 2
Our Customer Service phone number is: +34 689 45 72 83
Our service hours, Monday to Friday from 9am to 7pm.
dvalentina.com is open for business 24 hours a day, 7 days a week, 365 days a year.